Terms and conditions

Persons under 18 must have parental or guardian written permission to order. We reserve the right to make changes to our conditions at any time. Please read our Terms and conditions.

Order
All standard orders must be placed through the website. When an order is placed by using a business account, the registered company is to be seen as contracted legal party.

Price and payment
All prices on this website are current prices. VAT and shipping cost is specified on your order confirmation.

Safe payment options
It is 100 percent safe to shop at Liquid Dreams Studio. All of our payment options are certified and delivered to us by independent suppliers of payment solutions for the Internet.

Card payment:
Your card is charged at the time your goods are sent from us.

Payment delays
For late payment of invoices, please read terms & conditions from the current creditor.

Tolerance
Colour variations may occur due to screen calibration

Delivery & shipping
Delivery Date is the day when your ordered products are delivered. The risk of the product is released to the customer upon receipt. In cases where the customer chooses not to redeem the ordered product customer will be charged for the corresponding freight plus management fee, a total of £10. If a products is damaged in shipment, please send us a report by email as soon as possible.

Delivery time
Delivery time is counted from the date an order is placed. Delivery time is thus the time between order and that you as customer get your goods. Delivery/Lead time is counted to UK mainland only.

Payment delay
If customer payment is delayed by more then 30 days, Liquid Dreams Studio has the right to cancel any contract.

Right of withdrawal
If you buy a product, you can cancel the order within 3 days and get a full refund. You can also cancel any order including any product within 7 days as long as it hasn’t been processed yet. You can´t cancel an order once it´s been processed and sent out.

Warranty & reclaim
Our products come with the guarantees that manufacturers or suppliers offer us. Customer can not invoke any additional product warranty.

You always have the right to unpack the goods and check the function and finish.

If a defect of a product is detected and you want to send a return, the defect must be reported within 14 days. For defects occurred after delivery, Liquid Dreams Studio can not be held responsible. Reports of defects must be sent by email to:

support@liquiddreamsstudio.com

A written complaint should contain the customer number, order number and reason for complaint, and if product damage is found, documentation of these injuries.

If approved by Liquid Dreams Studio, return of reported defected product will be paid by Liquid Dreams Studio.

Returns
Fill in the form on the website. We will then send you a return lable. You pay for any return unless other agreed.

Damaged goods during shipping
If a product is damaged or lost during transport from Liquid Dreams Studio to customer, the courier/shipping company will be responsible. If a product is damaged or lost during transport when customer on its own initiative returns the goods, customer is responsible. Liquid Dreams Studio recommend all customers to send returns in its original packaging or equivalent packaging. Returns should be sent traceable.

If you discover that a shipment is visibly damaged during transport this should be reported immediately to the company used for transportation. If you find damaged content when unpacking, please send a report as soon as possible to support@liquiddreamsstudio.com.

You as a consumer / buyer pays any return costs in cases where you as a consumer use any withdrawal.

Liability for errors
Liquid Dreams Studio will take full responsibility for conditions below. Liquid Dreams Studio will take full responsibility for any product defects that differ from product specification.

Liquid Dreams Studio has no responsibility for product defects with no or little importance for the intended use of the product.

Liquid Dreams Studio has no responsibility for:

1. product defects caused by customer usage with other equipment in a way that affects the products functions;
2. product defects caused by changes or interventions not done in accordance with Liquid Dreams Studio instructions;
3. product defects caused by customer usage in other ways than according to Liquid Dreams Studio instructions or users manual;

Limits of liability (towards companies)
If Liquid Dreams Studio should be responsible for replacement of products or repayments due to damaged products or late shipment, the responsibility is limited to order value/purchase cost.

Liquid Dreams Studio is only responsible for direct losses. Liquid Dreams Studio has no responsibility for indirect losses such as business losses.

Liquid Dreams Studio should not be held to any responsibility due to late delivery, or should not be responsible for not delivering in such case as: labour dispute, fire, war, riot, transportation barriers, shortages or lack of fuel.

Arbitration or dispute
Liquid Dreams Studio will follow European and International standards in any dispute.

Other information
All images on our sites should be considered as illustrations, and we can not guarantee that the image renders exactly as the actual product.

Effective date: 2025-09-20