07424 921327 
support@liquiddreamsstudio.co.uk 
Delivery 3–7 workdays
FAQ
Frequently Asked Questions
Orders are normally produced and dispatched within 1-2 working days. Delivery to customer generally takes another 1-4 working days. In the event of unusually high demand (during holidays, such as Black Friday, Christmas and New Year’s), delays with the shipping company, for deliveries in rural areas where mail is not delivered daily, the delivery time may be slightly longer.
We charge £3.99* shipping cost per order. The shipping cost refers to the cost of transport and packaging. We ship your order packed in high quality cartons to ensure your products are well protected during transit.
If your order is returned to us because you did not pick up your package, we charge £10. This is to cover handling costs and double freight (round trip). After you have received notification by email that your return has reached us, there is a 14 day waiting period before the order is credited. Any excess amount will be refunded according to the rules on right of withdrawal/return.
You will automatically receive an email with a tracking number and link when your order has been shipped. If your tracking number does not work, please contact customer service (please note that it is not possible to track the shipment until the shipping company has made its first scan, which usually happens around 6pm on the day your order is shipped from us).
You can cancel an order at any time before production has started. However, you cannot cancel a purchase after your goods have been sent.
We always send out an order confirmation by email immediately after the order is placed. If you have not received an order confirmation within a few minutes, this may be because you entered the wrong email address when ordering or because the order confirmation has ended up in your spam folder. Please contact customer service if you have not received your order confirmation and cannot find it in your spam folder. We will then check that your order is correct and send you a new order confirmation.